Privacy Policy

Last updated: October 12, 2026

NNN PRO (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit nnnpro.com.ph, use our mobile app, place an order, create an account, or communicate with us, including through our customer support representative, Niila. These activities are collectively referred to as our “Services.”

NNN PRO is operated by N&N PROFESSIONAL HOLDINGS CORPORATION, Dasmariñas, Cavite, Philippines. This Privacy Policy also applies to the NNN PRO mobile app for iOS and Android.

We process personal information in accordance with the Philippine Data Privacy Act of 2012 and other applicable data protection laws.

1. Personal Information We Collect

The information we collect depends on how you interact with our Services.

Information you provide directly may include:

• Contact details: Your name, email address, telephone number, and address.
• Order and payment details: Billing and shipping addresses, purchased items, payment confirmations, and transaction references.
• Account details: Login credentials, profile information, and information needed to manage or secure your account.
• Business details: Salon or business name, business address, and registration documents where required for professional, salon partner, or distributor verification.
• Shopping activity: Products saved to your cart, purchase history, and information associated with available features such as reviews, referrals, rewards, or gift cards.
• Support communications: Messages, photos, attachments, and other information you provide when contacting us about products, orders, returns, refunds, or warranty claims.

Some information is necessary to process an order or provide a particular feature. If you choose not to provide it, we may be unable to complete your request.

Please do not send passwords, full payment card details, or unrelated sensitive information through email or chat.

Information collected automatically may include:

• IP address, device type, operating system, and browser information.
• Pages or products viewed and interactions with our website or app.
• Cookie identifiers and similar technical information.
• Diagnostic information, such as error reports and app performance data.

Depending on the features used, we may collect this information through cookies, pixels, software development kits, and similar technologies.

Information received from third parties may include:

• Payment status and transaction details from payment providers.
• Delivery updates from couriers and logistics providers.
• Information from providers supporting our website, app, analytics, and customer support.
• Information you authorize another platform to share with us when using an available integration.

2. How We Use Your Information

We use personal information to:

• Create, maintain, and secure customer accounts.
• Process payments, confirm orders, and arrange shipping or pick-up.
• Provide product assistance and customer support.
• Handle returns, exchanges, refunds, and warranty claims.
• Verify eligibility for professional, salon partner, or distributor services where required.
• Send account, order, delivery, and service notifications.
• Administer available promotions, referral programs, and rewards.
• Improve our products, website, app, and customer experience.
• Detect and investigate fraud, unauthorized access, and misuse.
• Maintain business records, comply with legal obligations, and resolve disputes.
• Send promotional communications and provide relevant advertising where permitted by law.

3. Grounds for Processing

Depending on the purpose, we process your personal information based on:

• Contractual necessity, such as fulfilling your order or managing your account.
• Legal obligations, such as maintaining required transaction and tax records.
• Legitimate interests, such as securing our Services and improving customer support, where these interests do not override your rights.
• Your consent, where required, including for certain marketing activities and optional technologies.

Where processing requires consent, you may withdraw it by contacting us. Withdrawal does not affect processing lawfully carried out before your request.

Sensitive personal information, if needed, will be processed only with an appropriate legal basis and safeguards.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to keep our Services functioning, remember preferences, understand usage, and support marketing activities.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.

You may manage cookies through your browser settings and any privacy controls available on our Services. Blocking certain cookies may affect features such as account access or checkout.

5. Marketing and Notification Preferences

You may unsubscribe from promotional emails using the unsubscribe link or by contacting us. You may also request that we stop sending other promotional messages.

Where available, app push notifications can be managed through your device settings.

Opting out of marketing does not prevent us from sending necessary communications about your account, orders, payments, deliveries, or service requests.

6. How We Share Your Information

We may share relevant personal information with:

• Service providers supporting hosting, IT, payment processing, cloud storage, analytics, communications, and customer support.
• Delivery providers, including J&T Express, SPX Express, AP Cargo, bus shipping via Drop & Go, and Lalamove, depending on your selected service.
• Marketing partners, where needed for permitted advertising activities and subject to applicable consent or opt-out requirements.
• Professional advisers and authorities, where necessary to meet legal obligations, investigate concerns, or protect legal rights.
• Parties involved in a business transfer, such as a merger, acquisition, or restructuring, subject to appropriate safeguards.
• Other parties you authorize us to share information with.

We limit disclosures to information relevant to the purpose and require appropriate safeguards from providers processing information on our behalf.

Payment providers and other independent third parties may also process information under their own privacy policies.

Service Providers We Use

• PayMongo and HitPay, our payment processors, receive the payment details you enter on their own secure payment pages. We never receive or store your full card number.
• OneSignal sends the app’s push notifications. It receives an identifier for your device and, when you are signed in, an identifier for your account. Promotional notifications are sent only if you switch on Promotions in the app’s Preferences, and you can switch them off there at any time.
• Sentry receives crash and error reports from our website and app, with technical information about the device and the error.
• Resend delivers our e-mails, such as order confirmations, password resets and, if you subscribe, our newsletter.
• Our website, app back end and database run on a server we rent from Hostinger, located in Malaysia.

7. International Processing

Some service providers may store or process personal information outside the Philippines or your country of residence.

Where information is transferred internationally, we will apply the safeguards required by applicable law. Where European or UK data protection laws apply, transfers will use an applicable lawful transfer mechanism.

8. Information Security

We use reasonable organizational, physical, and technical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee complete security. Please keep your account credentials confidential and contact us promptly if you suspect unauthorized access.

9. Information Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including:

• Managing your account and providing requested services.
• Completing orders and handling after-sales concerns.
• Meeting accounting, tax, and other legal requirements.
• Preventing fraud and resolving disputes.

Retention periods vary by record type and applicable requirements. When information is no longer needed, we will delete it, securely dispose of it, or anonymize it, as appropriate.

10. Account and Data Deletion

You can delete your account yourself at any time. In the NNN PRO app, open the Account tab and choose Delete account at the bottom of the page. On our website, sign in at nnnpro.com.ph/account and choose Delete account. You can also e-mail us at info@nnnpro.com.ph with the subject line “Account Deletion” and we will do it for you within 30 days.

If you have an account on our website or mobile app, you may request deletion by emailing info@nnnpro.com.ph with the subject line “Account Deletion.”

You may also contact Niila through our chat feature for assistance with submitting your request.

We may need to verify your identity before acting on the request. Please do not provide your password.

Once verified, we will delete your account and associated personal information rather than merely deactivate it. We may retain limited records where required or otherwise lawfully necessary, including completed transaction records and information needed for tax, security, fraud prevention, or legal claims.

Deleting your account removes your sign-in, your profile, your saved addresses, your Wishlist, your reviews, your NNN PRO Rewards points, the chat conversation linked to your account and any PRO salon application with its documents. It is a deletion, not a deactivation.

Your past orders are kept for our accounting and tax records, with your name, e-mail, phone, address and receipt details removed from them.

We aim to complete verified requests within 30 days, subject to applicable legal deadlines. If additional time is necessary, we will explain the reason and expected timeframe.

You may also request deletion of specific personal information without closing your account, subject to applicable limitations.

11. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Be informed about how your personal information is processed.
• Access personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Object to certain processing, including direct marketing.
• Withdraw consent where processing relies on consent.
• Request deletion or blocking of information where legally applicable.
• Obtain an electronic copy of your information through data portability where applicable.
• Seek compensation for harm arising from unlawful processing, where provided by law.
• File a complaint with the appropriate data protection authority.

Depending on your location, you may also have rights to restrict processing, opt out of targeted advertising or legally defined sale or sharing, or appeal a decision concerning your request.

To exercise your rights, email info@nnnpro.com.ph. Niila can assist you in submitting your request through our chat feature.

We may request information reasonably necessary to verify your identity. If we cannot fulfill your request, we will explain the reason, subject to applicable law. We will not discriminate against you for exercising your privacy rights.

12. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action, including deletion where required.

13. Third-Party Websites and Platforms

Our Services may contain links to third-party websites, payment services, social media platforms, or other external services.

Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Information posted publicly, including reviews or social media comments, may be visible to others.

14. Complaints

If you have concerns about how we handle your personal information, please email info@nnnpro.com.ph with the subject line “Privacy Concern.”

You may also contact Niila for assistance in directing your concern to the appropriate team.

You may file a complaint with the National Privacy Commission of the Philippines or another relevant data protection authority, where applicable.

15. Changes to This Policy

We may update this policy to reflect changes to our Services, practices, or legal requirements.

The revised policy will be posted on our website and made available through our app, with an updated “Last updated” date. We will provide additional notice or obtain consent where required by law.

16. Contact Us

For privacy questions, account deletion requests, or requests to exercise your rights:

Email: info@nnnpro.com.ph

Subject: Privacy Inquiry / Account Deletion

Mailing Address: NNN PRO, Blk 15 Lot 31, Phase 4, Dasma 1, Golden City, Salawag, City of Dasmariñas, Cavite 4114, Philippines

Customer Support: Niila, through our chat feature

Support Hours: Daily, 8:00 AM–5:00 PM, Philippine time

You may leave a message anytime, and we will respond during support hours.

NNN PRO is the personal information controller for the processing described in this policy, unless otherwise stated.