Returns & Refunds Policy
At NNN PRO, we want you to receive your order in excellent condition. If there is an issue with your purchase, please contact us so we can assist you.
Return Eligibility
You may request a return within 7 days of receiving your order.
To qualify, items must be unused, unopened, and in their original condition and packaging, with all labels, seals, and accessories intact. A receipt or proof of purchase is required.
How to Request a Return
Email info@nnnpro.com.ph or contact Niila, our customer support representative, through our chat feature. Please provide your order number, the reason for your return, and relevant photos, if applicable.
Once your return is approved, we will provide a return shipping label and instructions for sending your package to:
NNN PRO, Blk 15 Lot 31, Phase 4, Dasma 1, Golden City, Salawag, City of Dasmariñas, Cavite 4114, Philippines
Please request approval before sending any items back. Packages returned without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective, leaking, or incorrect, contact us promptly by email or through Niila. Include your order number and clear photos of the item and packaging.
We will review the concern and arrange an appropriate resolution, which may include a replacement, exchange, or refund.
Non-Returnable Items
For hygiene and safety reasons, we do not accept change-of-mind returns for:
- Opened, used, or unsealed haircare and beauty products.
- Customized, personalized, or special-order items.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
These exclusions do not apply to claims involving damaged, defective, or incorrect products. This policy does not limit your rights under applicable consumer protection laws.
If you are unsure whether your item qualifies for a return, please email us or contact Niila before sending it back.
Exchanges
For eligible items, please request a return first. Once the return is approved, you may place a separate order for your preferred replacement. For damaged, defective, or incorrect items, we will assist you directly with the replacement process.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund after 15 business days from approval, please email info@nnnpro.com.ph or contact Niila through our chat feature.
Contact Us
For return, exchange, or refund inquiries, email info@nnnpro.com.ph or reach out to Niila, our customer support representative, through our chat feature.
Niila is available daily from 8:00 AM to 5:00 PM (Philippine time). You may leave a message anytime, and we will respond during support hours.