Warranty Policy

NNN PRO provides a six (6) month warranty for all NNN PRO electrical tools, starting from the date of original purchase.

This warranty applies to personal and professional salon use and covers defects in materials or workmanship attributable to manufacturing faults. Parts required to address covered defects are included, subject to assessment by an authorized NNN PRO service technician.

How to Request Warranty Service

Email info@nnnpro.com.ph or contact Niila, our customer support representative, through our chat feature. Please provide your purchase details and a description of the issue.

The product must be brought or shipped to our main office or an authorized NNN PRO service center, together with:

• The warranty card.
• The original receipt or proof of purchase.

Please contact us for instructions before shipping your product.

NNN PRO Main Office, Blk 15 Lot 31, Phase 4, Dasma 1, Golden City, Salawag, City of Dasmariñas, Cavite 4114, Philippines

Conditions of Warranty

• Warranty claims must be submitted within six (6) months of the original purchase date.
• An authorized NNN PRO service technician will assess the product to determine whether adjustment, repair, or replacement is appropriate.
• The product must be used for its intended purpose, whether for personal or professional salon use.
• The voltage and electrical rating specified by the manufacturer must be followed.
• The serial number must remain intact and must not be altered, defaced, or removed.
• Operation, care, and maintenance must follow the manufacturer’s instructions.
• Repairs and servicing must be performed only by authorized NNN PRO service centers using original, approved parts.

NNN PRO may decline warranty coverage if the assessment establishes that the damage or malfunction resulted from a violation of these conditions. Customers will be informed of the assessment findings and the reason for any denial.

Coverage Exclusions

This warranty does not cover damage or repairs resulting directly or indirectly from:

• Theft, burglary, arson, accidents, negligence, misuse, abuse, or mishandling.
• Power outages, power surges, or improper voltage or electrical current.
• Use of the product for purposes other than its intended function.
• Unauthorized modifications, repairs, or servicing.
• Use of non-original or unapproved replacement parts.
• Failure to follow the manufacturer’s operating, care, or maintenance instructions.
• Earthquakes, typhoons, storms, floods, fire, lightning, or exposure to sand or water.
• Animal or pest damage, including insect infestation.

Keep Your Warranty Documents

Please retain your warranty card and original receipt or proof of purchase throughout the warranty period. These documents must accompany the product when requesting warranty service.

Contact Us

For warranty inquiries and service instructions, email info@nnnpro.com.ph or contact Niila through our chat feature.

Niila is available daily from 8:00 AM to 5:00 PM (Philippine time). You may leave a message anytime, and we will respond during support hours.